Privacy Policy
At Coddiwompling Campers Ltd, we are committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others, and how we keep it secure.
We may change this Policy from time to time, so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent by email to info@coddiwomplingcampers.com, or by writing to Coddiwompling Campers Ltd, Centrum House, 38 Queen Street, Glasgow, G1 3DX. Alternatively, you can telephone 07926195213.
Who are we? Coddiwompling Campers Ltd is a luxury campervan rental company based in Glasgow. Our fleet includes Mercedes campervans designed for comfort and functionality, providing a perfect base from which to explore Scotland’s scenic beauty. We pride ourselves on offering personalised service and expert travel itinerary planning.
How do we collect information from you? We obtain information about you when you use our website, for example, when you complete the contact form, register on the site, make a booking, purchase a product from our online store, or engage with other forms within our site.
What type of information is collected from you? The personal information we collect might include your name, address, email address, IP address, and details of what pages are accessed and when. If you make a purchase, your card information is not held by us; it is collected by our third-party payment processors, who specialise in the secure online capture and processing of credit/debit card transactions.
Vehicle Usage Data: At Coddiwompling Campers Ltd, we employ vehicle trackers in our campervans to ensure the highest standards of service and safety. This technology allows us to monitor the location of our vehicles during rentals, enhancing the security of the campervans and providing peace of mind for both us and our customers. Additionally, we record the mileage at the start and finish of each rental period. This information helps us manage maintenance schedules, verify travel distances for accurate billing, and ensure compliance with rental agreements. The use of this data is crucial for maintaining the reliability of our fleet, optimising customer experience, and ensuring that each campervan is ready and in excellent condition for every adventure.
Use of ‘cookies’ Like many other websites, the Coddiwompling Campers Ltd website uses cookies. ‘Cookies’ are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit. They collect statistical data about your browsing actions and patterns and do not identify you as an individual. For example, we use cookies to store your country preference. This helps us to improve our website and deliver a better more personalised service.
It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.
Main Cookies used on our site:
Google Analytics: These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site and the pages they visited.
For more information on Google Analytics’ privacy policy visit here.
Google Maps: These are third-party cookies used by Google Maps for traffic analysis.
How is your information used? We may use your information to:
- Contact you regarding queries raised in the contact form;
- Progress a booking you have submitted and send you information directly related to this;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services;
- Send you communications which you have requested and that may be of interest, including information about campaigns, promotions, and other activities.
Who has access to your information?
We will not sell or rent your information to third parties.
We will not share your information with third parties for marketing purposes.
Third Party Service Providers working on our behalf: We may pass your information to our third party service providers, agents subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf (for example to process donations and send you mailings).
However, when we use third party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes. Please be reassured that we will not release your information to third parties beyond the company for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.
When you are using our secure store pages, your payments are processed by a third party payment processor, who specialises in the secure online capture and processing of credit/debit card transactions. If you have any questions regarding secure transactions, please contact us.
We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, or if we’re under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our terms of use or to protect the rights, property or safety of our supporters and customers. However, we will take steps with the aim of ensuring that your privacy rights continue to be protected.
Security precautions in place to protect the loss, misuse or alteration of your information:
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Right to erasure:
Each data subject shall have the right granted by the European legislator to obtain from the controller the erasure of personal data concerning him or her without undue delay, and the controller shall have the obligation to erase personal data without undue delay where one of the following grounds applies, as long as the processing is not necessary:
The personal data is no longer necessary in relation to the purposes for which they were collected or otherwise processed.
The data subject withdraws consent to which the processing is based according to point (a) of Article 6(1) of the GDPR, or point (a) of Article 9(2) of the GDPR, and where there is no other legal ground for the processing.
The data subject objects to the processing in accordance with Article 21(1) of the GDPR, and there are no overriding legitimate grounds for the processing, or the data subject objects to the processing pursuant to Article 21(2) of the GDPR.
The personal data have been unlawfully processed.
The personal data must be erased for compliance with a legal obligation in Union or Member State law to which the controller is subject.
The personal data have been collected in relation to the offer of information society services referred to in Article 8(1) of the GDPR.
If one of the aforementioned reasons applies, and a data subject wishes to request the erasure of personal data stored by Coddiwompling Campers Ltd, he or she may at any time contact our Data Protection Officer or another employee of the controller. The Data Protection Officer of Coddiwompling Campers Ltd or another employee shall promptly ensure that the erasure request is complied with immediately.
Where the controller has made personal data public and is obliged pursuant to Article 17(1) to erase the personal data, the controller, taking account of available technology and the cost of implementation, shall take reasonable steps, including technical measures, to inform other controllers processing the personal data that the data subject has requested erasure by such controllers of any links to, or copy or replication of, those personal data, as far as processing is not required. The Data Protection Officer of Coddiwompling Campers Ltd or another employee will arrange the necessary measures in individual cases.
Profiling: We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may also use your personal information to detect and reduce fraud and credit risk.
Links to other websites:
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third party site and recommend that you check the policy of that third party site.
16 or Under: We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under, please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of the UK or Europe: As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the UK or the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK or the EU. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the UK or the EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the UK or the EU, your information may be transferred outside the UK or the EU in order to provide you with those services.
Review of this Policy: We keep this Policy under regular review. This Policy was last updated in April 2024.